“Problem-solvers” – Accountant: Expanding in the Beauty Industry 

In recent years, the beauty industry has been rapidly expanding, covering a wide range of services from skincare, medical aesthetics, hair removal, nail care to fat-dissolving treatments. With fierce competition in the industry, it’s not just about keeping existing customers, but also attracting new ones. Simply relying on gimmicks to “expand the pie” won’t suffice, and success requires a multifaceted approach.

Three key points are closely interconnected:

  1. Advertising


To stand out in the industry, advertising and promotion are crucial to increase exposure and generate interest. Traditional advertising strategies such as TV ads are less effective in attracting new customers since the “first-mover advantage” has already been taken, and many phrases like “XXX breast enlargement” or “XX beauty” have become clichés. Nowadays, the beauty industry often uses Facebook, Instagram, Google ads, or mobile game ads to reach new customers, often targeting common “pain points” such as mask acne, enlarged pores, and neck wrinkles. Since online advertising costs money every second, it’s essential to prepare well to welcome new customers and ensure a return on investment.

  • Human Resources


When the business starts, there may only be two to three employees, or even the boss acting as a beautician, consultant, and cashier. However, as the company grows, human resource management needs to become more systematic, especially when it comes to acquiring customers. We’ve all had experiences with customer service inquiries, interest classes, or product information. If the response is inadequate, rude, or slow, it will reduce our desire to buy. As beauty consultants or salespeople, being efficient and polite, understanding customers’ needs, introducing suitable services, and avoiding overly aggressive sales pitches are essential. As the saying goes, “many hands make light work,” but some people also believe that “too many cooks spoil the broth.” Establishing a sales and marketing team that includes planning, execution, and management and assigning clear roles is necessary to avoid chaos and conflicts among employees. In short, to prevent staff from going their separate ways, appointing a team leader to manage and formulate rules is a must.

  • Expansion of Space


Before doing any expansion, it’s crucial to know one’s limitations. How can a 400-square-foot space with only two beds accommodate additional staff and customers? Therefore, before advertising and hiring personnel, the issue of store space needs to be addressed. 

As for how to calculate the budget and which aspect to prioritize, it’s recommended to consult a professional accountant who can tailor a feasible and profitable development plan based on the budget, service content, and goals. Expanding business requires long-term consideration and planning, and it’s crucial to avoid starting with excessive promotion and wasting resources without being able to handle the business.

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